SamuiPrivacy Policy
Samui-Cars.com - Rent a Car, Koh Samui, Thailand. Last updated: August 2026.
1. Introduction
This Privacy Policy explains how Samui-Cars.com ("we", "our", "us") collects, uses, stores, and protects your personal information when you use our website, mobile app, and rental services on Koh Samui, Thailand.
By booking a vehicle through Samui-Cars.com, you agree to the practices described in this policy. We are committed to transparency - the same principle that guides our no-surprise-fees rental service.
2. Information We Collect
We collect the following categories of personal information to provide and manage your rental:
Identification documents: your name, nationality, national ID or passport details, and driver’s license / International Driving Permit (IDP) information, uploaded digitally during the booking process for legal verification.
Contact details: email address and phone number, used to confirm bookings and coordinate delivery.
Booking and payment data: rental dates, vehicle category, delivery location, payment card authorization details (rental fee and security deposit). Card details are processed by our secure payment providers and are not stored on our servers.
Photo evidence: timestamped photos of the rental vehicle’s condition, fuel level, and odometer at delivery and return, as well as any incident documentation you provide.
Technical usage data: device type, browser, IP address, and anonymized interaction data collected to improve the performance of our website and app.
3. How We Use Your Information
We use your personal information for the following purposes:
Processing and confirming your rental booking, including payment of the rental fee and refundable security deposit.
Verifying your identity and driving eligibility as required by Thai law.
Arranging vehicle delivery, collection, and any requested extras such as child seats or GPS.
Maintaining the photo-verified condition record for both the vehicle and, where applicable, incident documentation, to ensure fair and transparent resolution of any damage or disputes.
Providing 24/7 customer support, including live chat and road assistance in the event of an accident or breakdown.
Sending service communications about your booking and, where you have opted in, promotional updates about our services.
4. Legal Basis for Processing
We process your personal information on the following legal bases:
Performance of contract: to fulfill and manage your rental agreement.
Legal obligation: to verify driving eligibility and comply with Thai rental and traffic regulations.
Legitimate interests: to maintain our transparent, evidence-based condition record and to operate and improve our service securely.
Consent: where you have chosen to receive marketing communications, which you may withdraw at any time.
6. Data Security
We protect your personal information using industry-standard technical and organizational measures, including encrypted transmission of documents and payment data, access controls on our systems, and secure storage of photo evidence and contracts.
Only authorized staff and partner personnel need the information to perform their role may access it.
7. Data Retention
We retain your personal information only for as long as necessary to provide the service and to satisfy legal, accounting, and insurance requirements.
Photo evidence and booking records are retained for the period required by Thai law and to resolve any claims or disputes. Where you consent to marketing, we retain your contact details until you withdraw consent.
8. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict processing, and to receive a copy of data you provided in a portable format.
You may withdraw any consent you have given at any time. To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.
10. International Data Transfers
As our service operates internationally, your personal information may be stored or processed by our service providers in countries outside Thailand. Where this occurs, we ensure appropriate safeguards are in place to protect your data to a standard consistent with this policy.
11. Children’s Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, and material changes will be highlighted where appropriate. Continued use of our service after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: hello@samui-cars.com - Address: 119, 22 Tambon, Bo Put, Ko Samui District, Surat Thani 84320, Thailand
By booking a vehicle through Samui-Cars.com you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.