Do I need an International Driving Permit?
Yes, by Thai law, foreign visitors must hold a valid International Driving Permit (IDP) along with their home country's driving license. This ensures you are legally covered to drive in Thailand and that your insurance remains valid in the event of any incidents.
What insurance is included?
Our rentals come with comprehensive First-Class Commercial Insurance. This covers third-party liability, vehicle damage, and theft. There is a standard deductible for at-fault accidents, but this can be reduced to zero with our Premium Protection add-on. We never play games with insurance coverage-you get the genuine policy details upfront.
How does the deposit work?
We pre-authorize a standard security deposit on your credit card. Unlike many local operators, we never ask to hold your physical passport. Once the vehicle is returned and the photo-verified condition check is complete, the pre-authorization is instantly released back to your card.
Can I take the car on the vehicle ferry to the mainland?
Yes! Many of our vehicles are cleared for mainland travel. Whether you are heading to Surat Thani, Khao Sok National Park, or further afield, just let us know during booking so we can ensure you have the appropriate paperwork and insurance coverage for mainland journeys.
Do you provide child seats?
Absolutely. We offer premium, thoroughly sanitized baby seats and booster seats for a small daily fee. Because we prioritize the safety of our Family Tourist segment, we ensure these are properly installed before the vehicle is delivered to your resort or villa.
What happens if the car breaks down?
We provide 24/7 on-island roadside assistance. In the rare event of a mechanical failure, we will dispatch a mechanic or tow truck immediately. If the car cannot be fixed on the spot, we will bring you a replacement vehicle of the same or higher category so your holiday isn't interrupted.
How does the photo-verification process work?
At handover, our agent takes comprehensive timestamped photos of the entire vehicle-inside and out-using our digital platform. You receive a copy of these photos with your digital contract. When you return the car, we compare it against the original photos. This absolutely eliminates any disputes over pre-existing scratches or damage.
Do you offer monthly rental rates for long stays?
Yes, we have specialized rolling monthly plans designed specifically for Long-Stay Expat Families and Long-Term Residents. These plans offer significant discounts over daily rates, include regular maintenance, and come with the peace of mind that you are dealing with a transparent, professional company.