Terms & Conditions

1. Overview of the Service

Samui-Cars.com operates as a transparent, digitally verified, partner-aggregated four-wheeled vehicle rental service on Koh Samui, Thailand. We aggregate fleet inventory across highly vetted local car rental partners, who supply the documentation, insurance, and service records for each vehicle.

All bookings are conducted entirely online: you pay your rental fee and security deposit by card, upload your digital ID and driver’s license, and sign a legally binding digital rental contract before your vehicle is delivered.

2. Booking & Payment

A confirmed booking requires online payment of two amounts: the rental fee for your rental period and a refundable security deposit sized to the value of the selected vehicle category.

Your booking is confirmed once payment is authorized and your identity and driving documents have been verified. Extras such as child seats, GPS, and phone mounts can be added at checkout.

All prices are stated clearly at the time of booking. There are no hidden fuel, cleaning, or mileage surcharges beyond the transparent policies set out below.

3. Driver Requirements

To drive a vehicle rented through Samui-Cars.com you must hold a valid national driving license valid for the category of vehicle booked, and, where required by Thai law, a valid International Driving Permit (IDP).

You must upload your documents during the booking process for verification. Only verified drivers listed on the rental agreement may operate the vehicle.

4. Insurance

Every rental includes minimal Thai third-party liability insurance, as required by law. Optional comprehensive coverage may be offered to reduce your financial liability in the event of damage.

Coverage details, including deductibles and any exclusions, are provided in your digital rental contract before you commit to the booking. The scope of cover for mainland travel must be confirmed and arranged in advance.

5. Delivery & Collection

Your vehicle is delivered to your chosen location - your hotel, villa, or the airport - at the agreed time, fully fueled and clean.

At handover, both parties document the condition of the vehicle (exterior bodywork, interior cleanliness, fuel level, and odometer reading) using timestamped in-app photos. You receive a copy of this record with your digital contract.

Please ensure someone can receive the vehicle at the agreed time. Delivery delays caused by flight or check-in changes should be communicated as early as possible.

6. Fuel Policy

Fuel policy is fair and transparent: return the vehicle with the same fuel level at which it was delivered.

The fuel gauge is photographed at both delivery and return as part of the photo-verification record, so there is clear, undeniable proof and no inflated refueling surcharges or complex calculations.

7. Cleaning Policy

Normal vacation wear and tear - such as sand on the floor mats or dust on the exterior - is included in your rental rate at no extra charge.

A cleaning fee is only applicable in extreme situations, such as deep stains, wet upholstery, or excessive soiling beyond ordinary use. This policy is stated clearly before booking.

8. Damage, Condition & Repairs

Because every panel of the vehicle is photographed before and after your rental, no one can claim pre-existing damage was caused by you, and no one can invent a scratch at return.

Where genuine damage does occur, repair costs are benchmarked against standardized local body shop rates, and you are provided itemized, evidence-based documentation. You pay fair market value, never an extortionate markup.

9. Deposit & Refund

Your security deposit is refunded once the vehicle is returned and the photo-verified condition check is complete, typically within 3 bank days.

Any claim against your deposit (genuine damage, fuel shortfall, or excessive cleaning need) is supported by the timestamped photo evidence and itemized costs. Deposits are refunded without dispute where no such claim applies.

10. Accidents & Breakdowns

If an accident, breakdown, or mechanical issue occurs during your rental, contact our 24/7 in-app support immediately. Document the scene with in-app photos and follow the guidance provided.

Where the vehicle is undrivable, we dispatch road assistance (tow/recovery) or deliver a replacement vehicle of the same or higher category so your trip can continue with minimal disruption.

Clear guidance is provided on third-party liability, insurance coverage, and next steps for anyone requiring medical attention, including where an incident occurs on the mainland side of a ferry trip.

11. Use Restrictions

Vehicles must be driven only on public roads and by verified drivers listed on the rental agreement. Off-road driving, racing, and use for illegal purposes are strictly prohibited.

If you plan to take the vehicle on a vehicle ferry to the mainland (for example to Surat Thani or Khao Sok), you must notify us in advance so we can confirm the vehicle is cleared and arrange the appropriate paperwork and insurance coverage.

Vehicles must be returned at the agreed time and location, in the agreed condition and fuel state.

12. Monthly & Long-Term Rentals

Discounted rolling monthly rental plans are available for long-stay expats, DTV/remote-work visa holders, and long-term residents. These plans are subject to separate agreements, which include servicing and maintenance terms.

Long-term plans are renewed on a rolling basis and may be terminated in accordance with the terms of your specific rental agreement.

13. Limitation of Liability

While we and our partner suppliers maintain vehicles in accordance with service records and insurance requirements, Samui-Cars.com is not liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including weather, traffic, and force majeure events.

Your statutory rights under Thai law are not affected by these terms.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page, and continued use of our service following changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms & Conditions, your booking, or our policies, please contact us:

Email: hello@samui-cars.com - Address: 119, 22 Tambon, Bo Put, Ko Samui District, Surat Thani 84320, Thailand